Welcome to our store

Register Here

Warranty

Warranty Concerns

IMPORTANT: By reading all the stated information of the Warranty you are completely aware, agreeing, and will comply with all the procedures and processes that are needed to be executed to meet your requested demands.

What does the 1-year warranty entail?

Basically, if anything goes wrong with your dryer AT ALL - we’ve got you. We’ll repair or replace anything that isn’t working like it should, to ensure that you and your amazing hair are satisfied.

Warranty Description

VISMAY INTERNATIONAL CORP ("Laifen") offers a limited Warranty for all Laifen machines. The product shall be purchased originally from Laifen and free of defects in design, assembly, material, or workmanship. Laifen reserves the right to update, amend, and/or revise the terms of this warranty.

Replacement:

  1. Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or replacement request.
  2. Please call our Customer Service Hotline to provide you with any assistance needed or clarification needed for the products.
  3. Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an intensive product quality checking before the delivery.
  4. Listed below are the following concerns that must be reported withinthe 7 days replacement period from the date you received your purchased item.The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.
  • Incomplete item - Accessories /Parts/ Included items for bundle promotions.
  • Defective item - Internal defects/Not working/Faulty/Technical issues.
  • Damaged item - Dent/Accessories.
  • Wrong delivery of the item - Received a different product from the placed order.

Customer Service Hotline:

The CSR is automatically closed during all the declared Philippines special or regular holidays. Office hour schedules: Monday to Friday - 08:00 am to 04:00 pm (Philippines Standard Time) Email: techlaifen@gmail.com. You may message us here on FB Messenger, Viber or Whatsapp. Contact us at --------- / -----------Viber